Customer Communication & Authorization Pack

18 Professional Forms

Professional restoration requires more than doing the work. The customer needs to understand what is happening and what they are authorizing.

Water-damage customers are often making decisions during an unfamiliar and stressful situation.

Your company may be discussing emergency services, demolition, drying equipment, contents, access, scope changes, insurance involvement, customer responsibilities, and other decisions—all while work is moving quickly.

The Customer Communication & Authorization Pack helps create a documented communication trail throughout that process.

The documents are designed to help restoration companies communicate expectations, record important conversations, document decisions, obtain appropriate acknowledgments and authorizations, and reduce the misunderstandings that can turn into disputes later.

It reinforces the Restoration Academy scope-change process:

STOP → DOCUMENT → EXPLAIN → APPROVE → EXECUTE

The goal isn’t paperwork for paperwork’s sake.

It’s clarity.

Ideal for: customer onboarding, work authorization, project communication, scope changes, access and responsibility documentation, customer decisions, and dispute prevention.

Business forms should be reviewed for compliance with applicable state/local law, insurance requirements, and your company’s attorney before use.